Refund & Return Policy

Last Updated: July 4, 2026

At The Zagirdar, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

For hygiene and safety reasons, perfumes and fragrance products cannot be returned once the package has been opened or used.

Returns are accepted only if:

• You received the wrong product.
• The product arrived damaged during shipping.
• The product is defective or leaking upon delivery.

2. Return Request

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your Order Number.
• Clear photos of the product.
• An unboxing video (recommended for faster verification).

3. Refund Policy

Once your return request is approved and the product has been inspected, your refund will be processed to the original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be transferred to your bank account after verification.

4. Non-Returnable Items

• Opened or used perfumes.
• Products damaged due to customer misuse.
• Items returned without prior approval.
• Gift cards or promotional items.

5. Cancellation Policy

Orders may be cancelled only before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

6. Exchange Policy

We offer replacements only for products that are damaged, defective, leaking, or incorrectly delivered. Replacement requests are subject to stock availability.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us.

The Zagirdar

Trade Name: D P MARKETING
Legal Name: NARESHBHAI VALLABHBHAI CHABHADIYA
GST Registration No.: 24AHPPC8975Q1ZD

📞 Phone / WhatsApp: +91 70410 70042
📧 Email: support@thezagirdar.com